Twinkling lights are everywhere, carols and Christmas classics are playing wherever you turn and we find ourselves filled with that special warmth and joy that you only really feel in December.  The festive season is referred to as the most wonderful time of the year, and for good reason, it’s the time we gather together, friends and family, give gifts and feel merry. 

With the New Year on the horizon, it is also the time of reflection, planning, celebrating our successes and most importantly, dissecting what may not quite have gone to plan. 

At SCG, we would like to thank you for your custom this year, your loyalty plays a huge part in the success we see and whatever you may have planned for your business comms next year, we are here to help you achieve those goals.

Last Christmas we were working apart…

The time of COVID truly cemented the era of remote working, with businesses finding new ways of staff communicating with customers and working together from home. Although 2022 has seen the release of lockdown, some have been more reluctant to give up these new working methods, opting to offer staff a more flexible approach to working in the office, or closing their office contracts completely, in favour of a fully remote workforce.

If remote or flexible working is something you want to offer your staff in the New Year, our suite of hosted products can help bridge the gap between office and home easily and seamlessly.

It’s the most vulnerable time of the year…

Telecoms fraud is on the rise and closing the office over the festive season can often leave phone systems unmonitored for long periods, giving hackers the perfect gift of time.  You can do simple things to help secure your phone system, but with hackers becoming smarter and more versatile, now is the time to consider how you can protect yourself if you were to find your business under attack. 

SCG’s Voice Safe service is designed to cover you for up to £10,000 of fraudulent call traffic and has already helped many of our customers relieve the pain of a fraudulent bill, in particular, Falcon Equine Feeds. You can read more about their story here.

Diverting Home for Christmas…

Where are your calls going this season?  Every business is unique and as such, opening hours will vary over the holidays, so it is vital to keep your customers informed of what is happening with your business calls.  Whether you are sending them to a voice message, or re-routing to an out-of-hours mobile, we can help you ensure your customer enquiries end up where they need to be. 

Our focus for 2023 is to help our customers Be More Empowered to reach their goals, seeing More success and More productivity than ever before.  If you haven’t already, contact us on 0800 090 1965 to discuss how we can help give you the best start to 2023.