For telephone line faults, new line orders / cancellations, phone line relocations call redirection & diversion.
08:30 – 17:30 Monday to Friday, excluding bank holidays
Customer Experience Team
Contact your Account Manager directly for quotes comparisons and analysis, online billing access and support, account queries, invoice queries, contract queries, terms and conditions
09:00 – 17:30 Monday to Friday, excluding bank holidays
For non direct-debit client enquiries
09:00 – 17:00 Monday to Friday, excluding bank holidays
Report a Fault
To report a fault please contact:
999 Emergency Services
If you have already taken the step to future-proof your communications solution and are using one of our Hosted Telephony solutions, then please ensure you have notified us if the address that you are using your solution at has changed in order to keep you safe; in case of a 999 call being made from your number.