In the event of a Broadband fault that cannot be resolved through normal routes of router replacement, line checks etc, BT OR will only visit site once the customer agrees to pay a site fee. This service means that site visit fee is covered, plus we will despatch one of our own engineers, we will cover the cost up to the value of £250.00 per annum, this allows us to request the attendance of an engineer without delay or the fear of unexpected charges ensuring no time is lost.
Free of charge router replacement including delivery.
Out-of-hours 365/24/7 trouble shooting support by our in-house staff.
Engineering site visits, this may be Openreach or own in-house engineer (max. value per annum £250.00).
Risks of not having it
Unexpected charges on broadband faults and delays in resolving the issue.