As organisations evolve, so must their infrastructure. Basic connectivity is no longer sufficient for modern businesses, with high-speed and robust performance being a necessity. However, many find themselves impacted by connectivity issues whether through their existing provider or when trying to establish a new site.

These are four common problems experienced by organisations, and what to look for to ensure you identify a provider who will overcome them.

1. Issue resolution time

Every minute of connectivity downtime costs your business. When looking for a reliable connectivity provider, examine both their Trustpilot rating to get an idea of customer feedback, and look for dedicated SLAs (Service Level Agreements).

With these, you have a much better understanding of how quickly they will resolve issues, and whether they will maintain communication through aspects such as keeping you updated during the ordering process.

2. Slow speeds and a limited choice of connectivity options in your area

As digital transformation shifts critical functions online, slow connectivity is a threat to more businesses than ever before.

A good connectivity provider will deliver the right solution for your needs, offering a range of connectivity options even in remote locations through factors such as leveraging partnerships with network providers. They should be able to provide the latest technology, such as advanced Layer 3 connectivity to ensure the most efficient network performance, with a full suite of cyber security services including DDoS protection to secure it.

3. Limited connectivity resilience

Businesses need a way to de-risk the increased reliance on connectivity created through transformative technology such as hosted telephony and Cloud solutions.

A diligent provider will work with you to understand your business priorities, so they put the right level of redundancy in place. This could include failover to a secondary network in the event of primary network failure.

4. Uncertainty around in-house knowledge and resources to effectively manage network devices

Failure to properly install and maintain network devices can result in connectivity problems and cyber security issues.

Choosing a network provider who is also a Managed Service Provider (MSP) means they will have an operations team able to manage your routers and network devices for you, and resolve in-life issues. Some will also offer an installation service for broadband and ethernet routers.

SCG: your connectivity partner

Whatever issues you are experiencing, SCG is here to help as your trusted partner for connectivity across the UK.

We continue to invest in our own core network whilst fostering partnerships with major carriers and alt net providers. This means we are uniquely positioned to offer the widest range of solutions backed by industry-leading service.

I’d you’d like to discuss the challenges your business is facing, or the different options available to you, please do not hesitate to contact us.