Main features of an NEC phone system | SCG Connected

Main features of an NEC phone system

At Southern Communications we have a wide range of NEC phone systems to suit small to large corporate businesses. All handsets have advanced functionality and quality communication solutions.

Advanced functionality

The main features of NEC phone systems include:

  • High definition voice quality
  • SIP and ISDN connectivity options
  • Easy to use web portal and dashboards
  • Flags for staff status; eg. on the phone, available
  • Call Recording
  • Automated and ad-hoc performance reports

Features include:

  • User statuses
  • Call logging
  • Call queuing
  • Call forwarding
  • Conference calls
  • Auto time updates
  • Mobile apps
  • Voicemail to email
  • Calling name retrieval
  • Call recording
  • Priority alert
  • Auto attendant and many more

Expert control

When your (PBX) connects using SIPs over a leased line, QoS is applied so your voice traffic is not disturbed by any data traffic using the same connection. Using SIPS over a  leased line adds flexibility enabling your IT teams to plan for the correct usage and expand it as necessary to avoid disruption.

Storing the NEC phone systems in your office comms cabinet allows for day to day maintenance by a trained staff member and instant access.

Perhaps the most popular control feature is the ability to instantly add, remove and edit users as necessary. This becomes increasingly important when a business goes through a significant period of growth.

Case studies

Two of our most popular unified communications systems are the UNIVERGE 3C and the SV8100. They both provide all of the advanced features that increase productivity and mobility for employees.

Southampton Football Club

“NEC’s UNIVERGE 3C has fulfilled our requirements, added value to our business and dramatically lowered our Total Cost of Ownership”

  • Matthew Reynolds, Head of IT

Southern Communications installed the UNIVERGE 3C system at Southampton Football Club when the club expanded it’s employee count and had greater comms and IT requirements. You can watch a short video summary here.

Richmond Housing Partnership

“We can now offer our callers a higher standard of service than ever before thanks to the NEC solutions dramatically boosting our capabilities”

  • Jonathan Creaser, Head of ICT

Our team helped Richmond Housing Partnership save £20,000 annually while providing better customer service using the NEC SV8100, the predecessor to the SV 9100. A variety of media was integrated into the call centre system to provide comprehensive management reports. You can read the full case study here and see how your company could benefit.

Unified Solutions

Whatever your business need, Southern Communications has the experience and know-how to help make it more efficient and optimised so that you can achieve greater heights.