About the Company
Aircraft Leasing & Management Limited (ALM) has been a trusted name in the aviation industry since 1987, supporting the evolving demands of global aircraft leasing and finance. Specialising in lease management, aircraft remarketing and technical services, ALM works with a diverse client base including major airlines, private investors, financial institutions and aircraft manufacturers.
With decades of experience and strong industry relationships, ALM is uniquely positioned to deliver both commercial and technical expertise, ensuring every client benefits from a consistent, high-quality service.
The Challenge
Following the sudden closure of their previous IT provider, ALM faced significant operational disruption. Their IT support became fragmented and reactive, with inconsistent service levels, limited strategic oversight and unpredictable costs. A multi-provider setup introduced inefficiencies, poor accountability and increased pressure on internal teams managing day-to-day technology issues.
At the same time, ALM identified the need to modernise and secure their IT environment. Ensuring their Microsoft 365 platform was properly configured, governed and secure became a priority, particularly ahead of adopting Microsoft Copilot. Without the right controls in place, there was a clear risk of sensitive data being exposed through misconfigured permissions or unauthorised AI tools
Gaps in cyber security, data governance and cloud best practices highlighted the need for a proactive, scalable IT partner who could drive long-term digital transformation while maintaining predictable costs.
The Solution
SCG delivered a fully managed IT service through its Managed Complete solution, providing ALM with comprehensive, proactive support across users, devices and their Microsoft 365 environment, all under a fixed, transparent cost model.
This included the implementation of advanced cyber security measures such as endpoint detection and response (EDR), multi-factor authentication (MFA), email filtering, continuous monitoring and staff security awareness training. SCG also strengthened ALM’s cloud infrastructure with robust backup and recovery, alongside ongoing management of their Microsoft 365 estate.
To enable the safe and effective adoption of Microsoft Copilot, SCG introduced a structured readiness programme. This focused on tightening identity and access controls, improving data governance, aligning licensing and implementing DNS policies to block unauthorised AI tools. A guided rollout, including pilot testing and user training, ensured Copilot could be adopted securely and successfully.
Alongside the technical delivery, SCG established a single, centralised point of contact and provided ongoing strategic support, backed by 24/7 monitoring to ensure reliability, performance and long-term scalability.
The Outcome
With SCG’s support, ALM moved from a reactive, fragmented IT setup to a streamlined, fully managed service. The result is greater operational efficiency, reduced internal workload, and clear accountability through a single, trusted partner.
By consolidating services and optimising their existing technology estate, ALM achieved cost savings while maintaining, and enhancing, service quality. A predictable cost model now supports better financial planning and removes uncertainty around IT spend.
Enhanced security and governance have significantly reduced risk, ensuring ALM’s Microsoft 365 environment is robust, compliant, and ready to support modern tools like Copilot. The business can adopt new technologies with confidence, knowing the right controls are firmly in place.
Crucially, ALM gained more than technical support, they now have a strategic IT partner driving their ongoing growth and digital transformation.
“SCG support services and the entire onboarding team have always exhibited the utmost professionalism, patience, and a ‘nothing is too big or small’ attitude towards all work we have requested. We have been completely put at ease despite the unsettling circumstances around our abrupt IT support changeover. We could not be happier with our service so far.”
Danielle Worthington, Executive Assistant and Office Manager, ALM