Telephony

PBX stands for Private Branch Exchange, and is a private telephone system that historically businesses owned, operated and maintained themselves on premises.

The market for business phone systems means that your company can benefit from a system chosen to meet your needs and enhance your productivity; as much as possible, it can be tailored to you specifically.

In April 2017, BT Openreach announced that they will be switching off their existing ISDN network in 2025 (and will no longer have ISDN lines available for purchase from 2020), as they focus on a single IP network.

Hosted telephony is when your phone system is hosted in the cloud and your calls are delivered over an internet connection, rather than a traditional phone system with ISDN lines housed in your office.

SIP Trunking (Session Initiation Protocol) is a very popular form of VoIP with larger businesses, call centres, and customer support departments as it directly connects phone systems to a network, resulting in high-performance bandwidth and communications.

Making the decision to upgrade to hosted telephony, which delivers your telephony over a data connection using VoIP (Voice over Internet Protocol) is an exciting and productive process that has positive results for many areas within a business, whether small or large.